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RAC wins contract with Renault to provide electric vehicle roadside assistance

RAC wins contract with Renault to provide electric vehicle roadside assistance

The RAC has further developed its long-term relationship with Renault UK by winning the contract to provide roadside assistance for all its brand-new electric vehicles (EVs) as well as all those EVs still covered by its three-year warranty.

From 1 July, every battery electric Renault vehicle sold or under warranty in the UK, including the extremely popular Zoe E-Tech 100% Electric and the eye-catching Twizy models along with the Kangoo E-Tech van, will be covered by the RAC should they encounter anything unexpected on the road.

Renault’s decision to appoint the RAC as its breakdown partner is a move away from the previous model which was primarily centred on recovery of vehicles as opposed to roadside repairs. With the RAC’s proven, long-term track record of fixing four out of five vehicles, the company is confident of being able to dramatically improve the overall experience for Renault’s customers who require roadside assistance.

The new contract is further recognition of the RAC’s market-leading position when it comes to supporting drivers of electric vehicles. Its pioneering EV Boost van-mounted chargers are now seen as the modern-day equivalent of the fuel can for drivers who are unfortunate enough to come across an out-of-order charge point or who miscalculate their journey and run out of charge. In addition, the RAC All-Wheels-Up recovery system, which is now fitted to the majority of patrol vans, can easily be used to tow an electric car safely with all four wheels off the road, saving customers having to wait for a separate flatbed truck.

Prior to taking on roadside assistance for Renault EVs, the RAC had already been looking after all the manufacturer’s new petrol and diesel cars since 2013. In addition, the RAC has been responsible for running the Renault, Dacia and Alpine customer contact centre since last year.

RAC head of OEM Roadside John Ellis said: “We’re very proud of our longstanding relationship with Renault and even prouder to have taken it a step further by being awarded the contract to provide roadside assistance for all its new and warrantied electric vehicles.

“While this currently covers the Twizy, the Zoe car and van, and the Kangoo van, many more exciting vehicles are on the way in the form of the Megane E-Tech and the Master E-Tech van, but perhaps most notably the return to our roads of the incredibly iconic Renault 5 in electric powertrain format.

As number-one for EV breakdown we’re ideally placed to come to the aid of any of Renault’s customers who might need help at the roadside. Should a driver accidentally run out of charge or be disappointed to find a public charge point that’s not working, we’re ready to help thanks to our lightweight, engine-driven RAC EV Boost charging system – technology that will be fitted to one in every five RAC patrol vans by the end of next year. And, if customers end up stranded for some other reason such as a double puncture or a suspension issue, our patrols can use the All Wheels Up recovery system to rescue them, which means they don’t have to wait for a flatbed to attend.”

Mark Thomason, Director of Quality & Service at Renault UK, said: “I am extremely pleased that we’re able continue to develop the services we offer for our customers with our long-term partner, the RAC. Together we are working hard to ensure all the key elements are in place to provide our customers with a seamless ownership experience, whether that be EV, Hybrid or ICE Renault vehicle”.

We’ve turned our thinking into reality…

We’ve turned our thinking into reality…

…we are #1 for Electric Car Breakdown!

Sales of full EVs and of PHEVs each tripled in October 2020 versus the same month in 2019. Combined, they’re now one in seven of all the new cars sold, very similar numbers to diesels. For some brands, these statistics are even higher.

Considering the growing number of electric vehicles on our roads, it is essential that roadside assistance companies are able to support the changing requirements of modern roadside assistance. The RAC have addressed this need by installing the Original ADS Charge Pod to their standard patrol vehicles that are currently in service.

Charge Pod enables the RAC to provide flat or severely depleted EVs with a roadside power boost so the vehicle can be driven to the nearest static charging point rather than being picked up and recovered on a flatbed truck.

The Charge Pod system is lightweight, compact and offers 100% duty cycle which means the RAC are not having to compromise on the service they deliver to traditional internal combustion engine vehicles and they are also able to provide this crucial support to EV drivers to alleviate range anxiety concerns. With this pioneering technology onboard, it is no wonder the RAC are #1!

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1/3 of UK Drivers will own a fully electric car by 2025

1/3 of UK Drivers will own a fully electric car by 2025

Recent figures released by the SMMT and Frost & Sullivan have shown that in the next four years, a third of UK drivers intend to own a fully electric vehicle.

However, as the UK drives towards a zero-emission market, only a quarter of businesses feel they are prepared with the skills, equipment and training needed to keep up with these technical changes.

In order to help with this change in technology we have designed and developed the Charge Pod system, which helps fleet operators and roadside assistance companies across the world address the problem of EV drivers being unable to reach a static charging station because they are flat or severely charge depleted.

The Charge Pod system has been purposely designed so that it is as lightweight and compact as possible so that it can be installed on to standard patrol vehicles that are currently in service. Additionally, the Charge Pod system is incredibly easy to use, it simply needs to be switched on and plugged into the flat EV. These features mean that no specialist skills, training or additional EV assistance vehicle is required to provide this service.

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EV issues on roads across the world today

EV issues on roads across the world today

The prevalence of electric vehicles running out of charge and being left stranded at the roadside is a problem which is occurring now and is an increasingly prevalent issue on roads across the world today.

In order to exemplify the frequency of this issue, we have gathered various real life scenarios from where EV drivers have run out of charge and have received a power boost from our Charge Pod system. It is clear from these examples that the alternative methods of providing this service are simply not fit for purpose.

Charge Pod will enable you to provide a reliable and efficient service for your growing number of EV customers. At the push of a button, it enables EV users to receive a power boost at the roadside from a standard patrol vehicle, allowing the driver to reach a static charging station without being picked up and recovered on a flatbed truck.

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The only solution to flat or severely depleted EVs that are stranded at the roadside

The only solution to flat or severely depleted EVs that are stranded at the roadside

On average, the UK alone records approximately 827,000 cases of breakdowns because the driver had run out of fuel each year. Omitted from these statistics are people who may have called on friends, family or colleagues to provide a jerrycan of fuel and been topped up from the roadside that way. This means that in reality, this statistic is far higher. So, as the use of EVs is increasing it is imperative that a quick and simple solution is readily available.

The EV Charge Pod is a mobile electrical boost system designed and developed by Original ADS at the request of the RAC to provide flat or severely depleted electric vehicles with a roadside power boost so they can be driven to the nearest static charging point rather than being picked up and recovered on a flatbed truck. Charge Pod has enabled the RAC to provide the same “out of fuel” service as they would to traditional internal combustion engine vehicles to the growing EV market. Charge Pod is the only suitable solution to this problem currently on the market because the system is…

LIGHTWEIGHT, COMPACT AND OFFERS 100% DUTY CYCLE!

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